Question 1

Autism Spectrum Disorder (ASD) Program

Accepted Answer

Program Description: 
This service is designed to assist individuals with autism to prepare for, secure, retain, advance in or regain, an employment outcome that is consistent with their unique strengths, resources, priorities, concerns, abilities, capabilities, interests, and informed choice.  Service will also address workplace support required, social reciprocity, effective communication strategies, job expectations and productivity requirements.
Program Location: Brighton & Ann Arbor, Michigan
Program Hours of Availability: Mon.-Fri. 8am-4:30pm
The frequency of services is determined by the customer, their support team, and the referral source.  All services are provided directly by WSC staff.

Program Contact Name: Marcia Ransom
E-mail: marciar@wskills.com
(mailto:marciar@wskills.com)Phone: (810) 534-6109
Fax: (810) 227-1344
Summary of Service:
Services are developed based on the individual’s employment background, employment choices, strengths, abilities and interests.
Job-related services may include:
 • Job search and placement assistance
 • Job retention services
 • Follow-up services
 • Follow-along services

Services are based on a continuum of career exploration and employment that may include all or part of the following:
1. Work-based learning experiences, that is provided in an integrated environment in the community which will explore the interaction of the individual with environmental factors;
2. Exploration regarding enrollment in comprehensive transition or postsecondary educational programs at institutions of higher education;
3. Workplace readiness training to develop social skills and independent living;
4. Instruction in self-advocacy (including instruction in person-centered planning), which may include peer mentoring (including peer mentoring from individuals with disabilities working in competitive integrated employment).
5. Teaching effective strategies to increase the likelihood inclusion in communities and competitive integrated workplaces;
6. Applying evidence-based findings to develop and improve strategies to obtain, advance in and retain competitive integrated employment;
7. Providing education and resources to family members to enable the individual to achieve a successful employment outcome.
If the individual is still in school seeking employment, ASD services can be provided by cooperatively with transition services of local educational agencies.
Staff Experience: 
WSC staff backgrounds include master and bachelors’ educational degrees; experience in the areas of vocational rehabilitation, vocational rehabilitation counseling, teaching, social work, human resources, HR development of youth and adult services, geriatric services, certified brain injury specialist, business administration, staffing  recruitment, psychology, service  industry, and management. In addition, staff participates in annual job specific training in Recipient Rights, Blood Borne Pathogens, Person Centered Planning, Grievance & Appeals, Deficit Reduction, Limited English Proficiency, CPR/First Aid, and Medication Administration Review, which includes distribution and storage of medication only allowable following the written orders of a licensed physician for the purpose of maintaining health and treatment
Settings:  Services take place at employer sites and WSC.
Population(s) Served: Adults and transitioning youth age 16 and older with autism.
Referral Process: An authorization for service form is completed by referring agent to the WSC Employment Services Manager.  Referrals can be made to (810) 534-6109.
Who can make a referral: Michigan Rehabilitation Services, Community Mental Health and School Transition Coordinators.
How is a referral made: Individuals are referred for admission to services through Michigan Rehabilitation Services, Community Mental Health or a School Transition Coordinator to the WSC Employment Services Manager to start the intake process.  Referrals can be made to Marcia at (810) 534-6109.
What documents or information will the customer need to have in order to enroll:  Depending on the service authorized, a participant may be required to provide a social security card, physician’s script, operator’s license, state ID card, or birth certificate.  Additional information to be able to appropriately serve an individual (i.e. documented work restrictions, service referral, work permit etc.) may also be requested on a case by case basis.
Funding Source: Michigan Rehabilitation Services, Community Mental Health and Intermediate School Districts.
Cost to Customer: Fees vary on the service needed and can be obtained upon request.
WSC Shares information about the scope of our services with:
 • The persons served
 • Families/support systems, in accordance with the choices of the persons served
 • Private Referral and other Resources
 • Payers and Funding Sources
 • Other Relevant Stakeholders
 • The General Public
 • Employers
 • Michigan Rehabilitation Services
 • Community Mental Health
 • WSC Staff, Management Team and Board
 • Participating schools

WSC also reviews the scope of its services annually and updates it as necessary.

Question 2

ASD Training

Accepted Answer

Program Description:

The proposed autism project is a partnership with WSC, Michigan Rehabilitation Services (MRS), Livingston Educational Service Agency (LESA), and Mott Community College.

This six week program will serve incoming seniors from Livingston County who have autism and are planning to move forward with their post-secondary education.  The program will provide assessments for them to assist in determining interests and skills for further educational training and employment.  The students will be placed in a dispersed enclave to work at a variety of career pathways.  The career pathways may include the following categories: health sciences, natural resources and agriscience, human services, arts and communication, business, management marketing and technology, engineering/manufacturing and industrial technology.  It is expected that the youth and a job coach will participate in these practical hands-on experiences.  The youth will work two days a week for three hours at a time.

Program Hours of Availability: Mon.-Fri. Varying Hours – Summer Only
Program Location: Brighton, Michigan
Program Contact Name: Marcia Ransom
E-mail: marciar@wskills.com
(mailto:marciar@wskills.com)Phone: (810) 534-109
Fax: (810) 227-1344
Summary of Service:
ASD Program provides autistic youth with the opportunity to earn and learn, while gaining real work experiences in a variety of occupations in the community that were developed by Work Skills Corporation. These worksites include sites that focus on: natural resources, arts and communication, manufacturing, recreational and landscaping.  Additionally, services include life coaching and skills that are necessary to successfully complete the transition from high school into adult roles. This is accomplished by incorporating individualized needs, abilities, and functional skills with the curriculum, as well as, exposure to a post secondary classroom setting. The program improves the quality of the workforce by ensuring that all participants receive the support and assistance they need to be competent and work appropriate for future employment. During this time the participant is afforded an opportunity to try different jobs and begin to hone in on their own personal likes and dislikes as it relates to careers.  The youth learn specific knowledge and expertise related to work and leadership; begin to understand the values and beliefs of employers; develop and self-assess strengths and worker traits; learn abilities, career interests; and expand compensatory skills of conflict resolution, values and work ethics.  From these experiences each young adult is able to use the information gathered to empower them to make employment decisions. This program integrates a work component that demonstrates to the participants the skills that are necessary to obtain and maintain a job such as interviewing, resume writing and work appropriate behavior. Currently the ASD program runs in the summer only.

Staff Experience:
WSC staff backgrounds include master and bachelors’ educational degrees; experience in the areas of vocational rehabilitation, vocational rehabilitation counseling, teaching, social work, human resources, HR development of youth and adult services, geriatric services, certified brain injury specialist, business administration, staffing  recruitment, psychology, service  industry, and management. In addition, staff participates in annual or biannual job specific training in Recipient Rights, Blood Borne Pathogens, Person Centered Planning, Grievance & Appeals, Deficit Reduction, Limited English Proficiency, Emergency Preparedness, CPR/First Aid, and Medication Administration Review, which includes distribution and storage of medication only allowable following the written orders of a licensed physician for the purpose of maintaining health and treatment.
Settings:  Services take place at employer sites, Mott Community College and WSC.
Population(s) Served: Transitioning youth age 16 and older with autism.
Referral Process: An authorization for service form is completed by referring agent or a Transitional Coordinator to the WSC Employment Services Manager.  Referrals can be made to (810)534-6109.
Who can make a referral: Michigan Rehabilitation Services and Transitional Coordinators.
How is a referral made: Individuals are referred for admission to services through Michigan Rehabilitation Services or a Transitional Coordinator to the WSC Employment Services Manager to start the intake process.  Referrals can be made to Marcia at (810) 534-6109.(tel:(810)534-6109)
What documents or information will the customer need to have in order to enroll:  Depending on the service authorized, a participant may be required to provide a social security card, physicians script, operator’s license, state ID card, or birth certificate.
Funding Source: Michigan Rehabilitation Services and Transitional Coordinators.
Cost to Customer: Pay rates vary on the service needed and can be obtained upon request if not referred by Michigan Rehabilitation Services.
WSC Shares information about the scope of our services with:
 • The persons served
 • Families/support systems, in accordance with the choices of the persons served
 • Private Referral and other Resources
 • Payers and Funding Sources
 • Other Relevant Stakeholders
 • The General Public
 • Employers
 • Michigan Rehabilitation Services
 • WSC Staff, Management Team and Board

WSC also reviews the scope of its services annually and updates it as necessary.

Question 3

Assessment Services

Accepted Answer

Program Description:

At WSC, we concentrate on capabilities and talents.  By using our Career Exploration and Assessment Services you will learn more about yourself and your skills and interests.  Our experienced staff will help you: 
 • Identify and match your transferable skills and experience to jobs of interest 
 • Explore the type of education, training or support you might need to get a job  
 • Learn about the job market 
 • Explore potential careers 
 • Understand your strengths and talents to communicate them when building your resume or interviewing for a job 
 • Identify barriers to employment and implement strategies to obtain successful employment outcomes. 
 • Determine assistive technology and job accommodation needs. 
 • Design an employment plan   
 • Figure out next vocational steps

Program Hours of Availability: Typically assessments are conducted between 8am-4:30pm Mon.-Fri., but can vary (hours extend) based on assessment and support needed.  
Program Location: Brighton & Ann Arbor, Michigan
Program Contact Name: Dessie Johnson (Livingston County & Washtenaw County)
E-mail: dessiej@wskills.com
(mailto:deborahr@wskills.com)Phone: (810) 534-6122 (tel:(810)534-6122)- Dessie
Fax: (810) 227-1344
Summary of Service:
Assessment Services – Our state-of-the-art career exploration and assessment services provide participants with career development opportunities that focus on their preferences, strengths, abilities, and needs. As work interests are explored and transferable skills are identified, the information accumulated is practically applied to the local job market to ensure the right job fit. Assessments may include information on learning styles, aptitudes, modes of communication, and/or a participant’s endurance and stamina. Assessment services include OJE’s (On-the-Job Evaluations), Vocational Evaluations, Community-Based, Situational, Specialized, Clerical, PC Skills, A+ Certification, Forklift Operation, Transferrable Skills Analysis, Labor Market Surveys, Custodial Skills, Pre-Employment Interview Assessments. 
Assessment services can be one day up to two weeks in duration. 
Staff Experience:
WSC staff backgrounds include master and bachelors’ collegiate degrees; experience in the areas of vocational rehabilitation, vocational rehabilitation counseling, teaching, social work, human resources, HR development of youth and adult services, geriatric services, certified brain injury specialist, business administration, staffing recruitment, psychology, service industry, and management. In addition, staff participates in annual job specific training in Recipient Rights, Blood Borne Pathogens, Person Centered Planning, Grievance & Appeals, Deficit Reduction, Limited English Proficiency, CPR/First Aid, and Medication Administration Review, which includes distribution and storage of medication only allowable following the written orders of a licensed physician for the purpose of maintaining health and treatment. 
Population(s) Served: Youth and adults aged 15 and older who may need assistance developing a career path, entering the workforce for the first time, re-entering the workforce looking for a different job or a better job.
Settings: Services take place either in the community at employer sites, Michigan Rehabilitation Services offices, educational settings or WSC.
Referral Process: Authorization for service form is completed by referring agent, individual or family member to the WSC Employment Services Manager. 
Referrals can be made to (810) 534-6122 (tel:(810)534-6122)- Dessie or (810) 534-6208 (tel:(810)534-6208)- Ruth
Who can make a referral: Self-referrals are accepted as well as referrals from family members, physicians or health and human service providers such as, service coordinators, therapists and/or hospital social workers, Michigan Rehabilitation Services, automotive and medical insurance carriers, and Community Mental Health. 
How is a referral made: Individuals are referred for admission to services through Community Mental Health, Michigan Rehabilitation Services, Medical and Vocational Case Managers, self-referrals, families, by other service providers, such as service coordinators, therapists and/or hospital social workers. An authorization for service form is completed by referring agent, individual or family member to the WSC Employment Services Manager to start the intake process.  
Referrals can be made to (810) 534-6122 (tel:(810)534-6122)- Dessie (Livingston County & Washtenaw County)
What documents or information will the consumer need to have in order to enroll:  Depending on the service authorized a participant may be required to provide a social security card, physician’s script, operator’s license, state ID card, or birth certificate.
Funding Source: We accept most insurance policies (e.g. medical, auto, worker’s comp, etc.) Michigan Rehabilitation Services, Community Mental Health and private pay. We also receive funds through the Work Skills Foundation.(https://www.wskillsfoundation.org)
Cost to Consumer: Fees for service are based upon ability to pay or coverage such as private pay, insurance carriers, Community Mental Health, Michigan Rehabilitation Services or Department of Human Health Services.Service rates vary on the service needed and can be obtained upon request.
WSC Shares information about the scope of our services with:
·      The persons served
·      Families/support systems, in accordance with the choices of the persons served
·      Private Referral and other Resources
·      Payers and Funding Sources 
·      Other Relevant Stakeholders
·      The General Public 
·      Michigan Rehabilitation Services
·      Michigan Department of Corrections

WSC also reviews the scope of its services annually and updates it as necessary.

Question 4

Case Management

Accepted Answer

Program Description:

Work Skills Corporation services individualized supports focusing on improved self-sufficiency for the participants served through assessment, planning, linkage, advocacy, coordination, and monitoring activities. 
Services vary based on the needs of the participant and include outreach to encourage participation of the people served while optimizing resources and opportunities through community links.
Program Hours of Availability: Mon.–Fri. 8:00-4:30
The frequency of services is determined by the customer, their support team, and the referral source.  All services are provided directly by WSC staff.
Program Location: Brighton & Ann Arbor, Michigan
Program Contact Name: Marcia Ransom (Livingston County & Washtenaw County)
E-mail: marciar@wskills.com
(mailto:marciar@wskills.com)Phone: (810) 534-6109 Marcia
Fax: (810) 227-1344
Summary of Service:
Case Management/Service Coordination-PR involves vocational guidance, assessments, career exploration activities and developing individualized service plans. Participants are assisted in the use of community resources, with an emphasis on developing independence. Participants work in cooperation with the employment coordinators to ensure the service plans are implemented and programming needs are met.

Staff Experience:
WSC staff backgrounds include master and bachelors’ educational degrees; experience in the areas of vocational rehabilitation, vocational rehabilitation counseling, teaching, social work, human resources, HR development of youth and adult services, geriatric services, certified brain injury specialist, business administration, staffing recruitment, psychology, service industry, and management. In addition, staff participates in annual job specific training in Recipient Rights, Blood Borne Pathogens, Person Centered Planning, Grievance & Appeals, Deficit Reduction, Limited English Proficiency, CPR/First Aid, and Medication Administration Review, which includes distribution and storage of medication only allowable following the written orders of a licensed physician for the purpose of maintaining health and treatment.  
Population(s) Served: Individuals age 17 and older with barriers to employment that are unemployed or underemployed.
Settings: Can be conducted at WSC or MichiganWorks! and a variety of community resource sites.
Referral Process: Authorization for service form is completed by referring agent, individual or family member to the WSC Employment Services Manager. Additionally, the referring parole agent can complete a CFJ 140 to start services.

Referrals can be made to: (810) 534-6109 (tel:(810)534-6109)- Marcia Ransom
Who can make a referral: Self-referrals are accepted as well as referrals from family members, physicians or health and human service providers such as, service coordinators, therapists and/or hospital social workers, Michigan Rehabilitation Services, automotive and medical insurance carriers, and Community Mental Health.
How is a referral made: Individuals are referred for admission to services through a referring agent to the WSC Employment Services Manager to start the intake process.

Referrals can be made to: (810) 534-6109 (tel:(810)534-6109)- Marcia Ransom
What documents or information will the consumer need to have in order to enroll:  Depending on the service authorized a participant may be required to provide a social security card, physician’s script, operator’s license, state ID card, birth certificate, or MDOC ID.
Funding Source: Michigan Department of Corrections.
Cost to Consumer: Typically there is no cost to the participant. Service rates vary on the service needed and can be obtained upon request, if referred by the MDOC.
WSC Shares information about the scope of our services with:

·      The persons served
·      Families/support systems, in accordance with the choices of the persons served
·      Private Referral and other Resources
·      Payers and Funding Sources 
·      Other Relevant Stakeholders
·      The General Public 
·      Michigan Rehabilitation Services
·      Michigan Department of Corrections
WSC also reviews the scope of its services annually and updates it as necessary.

Question 5

Enclave/Skill Building

Accepted Answer

Program Description:

All aspects of skill building and supported employment servicers are tailored to the needs and capabilities of each person. Assistance is provided to encourage development of natural supports.

Skill building is used to expand participants understanding and knowledge of themselves and their environment and master specific new concepts and skills. Participants take part in unpaid skill building activities designed to move them into paid employment. Assistance consists of activities designed to increase participant’s self-sufficiency and to engage in meaningful activity such as, school, work, or volunteering.

Supported employment participants earn a wage for work performed. Participants work next to and interact regularly with an integrated workforce. On-site job coaching and training is provided. Employer/co-worker training is provided.
Program Hours of Availability: Mon.–Fri. 8:00-4:30
The frequency of services is determined by the customer, their support team, and the referral source.  All services are provided directly by WSC staff and in accordance with service referral.
Program Location: Brighton & Ann Arbor, Michigan
Program Contact Name: Dessie Johnson (Livingston County) & Ruth Gilshire (Washtenaw County)
E-mail: toddm@wskills.com (mailto:toddm@wskills.com)& ruthg@wskills.com 
(mailto:ruthg@wskills.com)Phone: (810) 534-6148 (tel:(810)534-6148)- Todd or (810) 534-6208 (tel:(810)534-6208)- Ruth
Fax: (810) 227-1344

Summary of Service:
Enclave/Skill Building Our talented Employment Service department can assist individuals with employment and pre-employment services to prepare for, obtain and retain employment to live and function successfully in their community.
Training Services include:
 • On-site job coaching/training
 • Supervisor/co-worker training (https://www.wskills.com/training-solutions)
 • Development of natural supports
 • Job analysis for workplace accommodations
 • School-to-work transition services
 • Job skills training
 • Problem solving and conflict resolution
 • WSC Art Program (https://www.wskills.com/artisan-corner)

Soft skills workshops typically run for two weeks plus the additional services are available depending upon the individual’s needs.

Staff Experience:
WSC staff backgrounds include master and bachelors’ educational degrees; experience in the areas of vocational rehabilitation, vocational rehabilitation counseling, teaching, social work, human resources, HR development of youth and adult services, geriatric services, certified brain injury specialist, business administration, staffing  recruitment, psychology, service  industry, and management. 
 
Population(s) Served: Individuals age 16 and older with barriers to employment that are unemployed or underemployed.
Settings: Community based at a variety of employers and non-profit organizations.
Referral Process: Authorization for service form is completed by referring agent, individual or family member to the WSC Employment Services Manager.Referrals can be made to (810) 534-6122 (tel:(810)534-6122)for Livingston County or (810)534-6208 for Washtenaw County.
Who can make a referral: Self-referrals are accepted as well as referrals from family members, physicians or health and human service providers such as, service coordinators, therapists and/or hospital social workers, Michigan Rehabilitation Services, automotive and medical insurance carriers, and Community Mental Health.
How is a referral made: Individuals are referred for admission to services through Community Mental Health, Michigan Rehabilitation Services, Medical and Vocational Case Managers, self-referrals, families, by other service providers, such as service coordinators, therapists and/or hospital social workers. An authorization for service form is completed by a referring agent, individual or family member to the WSC Employment Services Manager to start the intake process.  Referrals can be made to 810.534.6122 for Livingston County or 810.534.6208 for Washtenaw County.
What documents or information will the consumer need to have in order to enroll:  Depending on the service authorized, a consumer may be required to provide a social security card, physician’s script, operator’s license, state ID card, or birth certificate.
Funding Source: We accept most insurance policies (e.g. medical, auto, worker comp, etc) Michigan Rehabilitation Services, Community Mental Health, and private pay. We also receive funds through the Work Skills Corporation Foundation. 
Cost to Consumer: Fees for service are based upon ability to pay or coverage such as private pay, insurance carriers, Community Mental Health, Michigan Rehabilitation Services or Department of Human Health Services.  Pay rates vary on the service needed and can be obtained upon request.
WSC Shares information about the scope of our services with:
 • The persons served
 • Families/support systems, in accordance with the choices of the persons served
 • Private Referral and Other Sources
 • Payers and Funding Sources
 • Other Relevant Stakeholders
 • The General Public
 • Michigan Rehabilitation Services
 • WSC Staff, Management Team and Board
WSC also reviews the scope of its services annually and updates it as necessary.

Question 6

Job Coaching/Follow-Along

Accepted Answer

Program Description:

Job coaching and follow-along services are activities that are employment-related to promote successful training of a person to establish or reestablish job skills, job adjustment, retention, and advancement. The services are based on the individual employee with a focus on achieving long-term retention of the person on the job. Often the support is intensive for the initial orientation and training of an employee with the intent of leading to natural supports and reducing external job coaching. However, some people may not require any employment support at the job site; others may require intensive initial training with a quick decrease in support, while some will be most successful when long-term support is provided. 
Program Hours of Availability: Business hours are from 8:00 a.m. – 4:30 p.m. Monday-Friday but based on participant needs hours can be adjusted.
The frequency of services is determined by the customer, their support team, and the referral source.  All services are provided directly by WSC staff and in accordance to the service authorization.
Program Location: Brighton & Ann Arbor, Michigan
Program Contact Name: Todd Michael (Livingston County & Washtenaw County)
E-mail: toddm@wskills.com
(https://www.wskills.com/corporation/scopeofservices/toddm@wskills.com)Phone: (810) 534-6148
Fax: (810) 227-1344
Summary of Service:
Job Coaching/Follow-Along Services involve one-on-one training or mentoring at the participant’s place of employment or while they are involved in employment. Job coaching is also used to address job retention or “job save” issues with a short-term goal of assisting persons served with learning their core job responsibilities and a long-term goal to assist in developing natural supports that will aid them in maintaining employment. 
These services are designed to provide participants with employment support. Services can vary in length and may be a combination of any/all components, as required. Services will be designed specific to the participants’ needs and may change as the need changes. Service components address the issues relative to Follow-Along Services, Follow-up Services and/or Job Retention Support Services. 
Components of Services 
 • Job site visits and follow-up to insure ongoing communication with the 
       participant & employer: 
-Communication between WSC and persons served 
-Communication between WSC and employer 
-WSC keeps appropriate stakeholders in the communication loop 
-Job Coach may serve as a liaison between employer and employee, as well as garnishing self-advocacy skills 
 • Assistance with development of natural supports in the workplace 
                   -Facilitate smooth transition into new job and corporate or work culture 
-Train supervisors/co-workers in appropriate techniques that match  
  participants’ learning style 
 • Troubleshooting job related problems/issues as they arise 
-Negotiation of job-related accommodations 
-Address concerns as related to attendance and punctuality, hygiene, grooming skills and appropriate work attire, quality, and production 
-Enhance soft and hard skills relevant to position 
-Enhance computer literacy, functional literacy skills, work related academic skills, customer service skills, ensuring knowledge of compensation and benefits, chain of command, grievance procedures, ethics, work expectations, and other common work practices 
-Adjusting to workplace changes including job duty changes,  
  new supervisor, new co-worker, change in schedule, etc. 
-Review job duties and responsibilities with participant as required 
-Job related stress (techniques to cope and manage) 
-Interventions with employers to resolve issues related to job-in-jeopardy 
-Support, train and/or reinforce self-advocacy and related techniques  
-Support and train participants in techniques related to coping, problem solving, 
 and conflict resolution 
-Put together an appropriate team of stakeholders to solve specific issues/problems 
-Make recommendations for job coaching when services required become more intensive and exceed what post-employment services can provide 
-Receive and integrate feedback from employers based on satisfaction surveys  
Services will be provided through a combination of on-site employer visits, telephone contacts and team meetings and are directed at achieving desired outcomes. This service is for people who require up to 4 hours of support per month. This service may take place before or after job coaching services have been provided and their employment site.  
Staff Experience: WSC staff backgrounds include master and bachelors’ degrees; experience in the areas of vocational rehabilitation, vocational rehabilitation counseling, education, social work, human resources, HR (Human Resources) development of youth and adult services, geriatric services, certified brain injury specialist, business administration, staffing recruitment, psychology, service industry, and management. 
Population(s) Served: Individuals aged 15 and older placed in competitive employment, supportive employment, and employment placement follow-up.
Referral Process: Authorization for service form is completed by referring agent to WSC Employment Services. Referrals can be made to (810)534-6148 for Livingston or Washtenaw Counties. 
Who can make a referral: Self-referrals are accepted as well as referrals from family members, physicians or health and human service providers such as, service coordinators, school personnel, therapists and/or hospital social workers, Michigan Rehabilitation Services, automotive and medical insurance carriers, and Community Mental Health. 
How is a referral made: Individuals are referred for admission to services through Community Mental Health, Schools, Michigan Rehabilitation Services, Medical or Vocational Case Managers, self-referrals, families, or by other service providers such as service coordinators, therapists and/or hospital social workers. 
What documents or information will the consumer need to have in order to enroll:  Depending on the service authorized a participant may be required to provide a social security card, physician’s script, operator’s license, state ID card, or birth certificate.
Funding Source: We accept most insurance policies (e.g., medical, auto, worker comp, etc.) Michigan Rehabilitation Services, Schools, Community Mental Health, and private pay. We also receive funds through the Work Skills Corporation Foundation.  
Cost to Consumer: Fees for service are based upon ability to pay or coverage such as private pay, insurance carriers, Community Mental Health or Department of Human Health Services. Service rates vary and can be obtained upon request. Fees vary on the service needed and can be obtained upon request. The frequency of services is determined by the customer, their support team, and the referral source. All services are provided directly by WSC staff. 
WSC Shares information about the scope of our services with:
 • The persons served
 • Families/support systems, in accordance with the choices of the persons served
 • Private Referral and other Resources
 • Payers and Funding Sources
 • Other Relevant Stakeholders
 • The General Public
 • Michigan Rehabilitation Services
 • Community Mental Health
 • Schools
 • WSC Staff, Management Team and Board
WSC also reviews the scope of its services annually and updates it as necessary.

Question 7

Job Placement Services

Accepted Answer

Program Description:

Work Skills Corporation focuses on supporting individuals with becoming employed, whether they are new to the job market or seasoned professionals. Our skilled staff forms the backbone of our placement services; they are highly competent and committed to placing a diverse workforce. Services are tailored to meet the individual needs of each job seeker and are based on informed choice and input from the person served.  WSC will assist with the identifying transportation options to be accessed in the community.  
Program Hours of Availability:  Business hours are from 8:00 a.m. – 4:30 p.m. Monday-Friday, but services may be available on nights and weekends as needed on a case to case basis.
The frequency of services is determined by the customer, their support team, and the referral source.  All services are provided directly by WSC staff. 
Program Location: Brighton & Ann Arbor, Michigan
Program Contact Name: Marcia Ransom (Livingston & Washtenaw County)
E-mail: marciar@wskills.com
(mailto:marciar@wskills.com)Phone: (810) 534-6109
Fax: (810) 227-1344
Summary of Service:
A job seeker that participates in our comprehensive placement services should expect to gain valuable knowledge designed to help them land a job.  
Services include: 
 • Individual Job Development 
 • Independent Job Search 
 • Supported Employment 
 • Internships 
 • Job-in-Jeopardy 
 • Adjusting to the workplace 
 • Structured Job Club 
 • Job Carving 
 • Work culture acclimation 
 • Putting together a powerful resume 
 • Answer tough interview questions 
 • Complete online job searches 
 • Successfully participate in telephone interviews 
 • Employ a thank you letter as a follow-up marketing device 
 • Career planning and advancement

Services are integrated and tailored to meet the individual needs of each job seeker by communicating with the individual, referral sources, community stakeholders, families and support systems. We teach individual’s placement strategies to help participants obtain and retain employment. Job placement is typically 90 days or until the individual is successfully placed.  At WSC, we promote choice and possibility by providing quality employment services for individuals experiencing life with a disability or barrier. We take a strengths-based approach and work with each of our customers one-on-one ensuring their history, goals, interests, preferences, resources, availability of natural supports, and abilities are taken into consideration. We seek to develop meaningful employment opportunities while helping the customer become a qualified candidate for competitive employment through a variety of services. We offer guidance when communicating with employers and navigating and connecting to benefits management resources. Job developers maintain active relationships with employers and community partners to promote employment opportunities for job seekers and for networking purposes.  
Staff Experience:
WSC staff backgrounds include master and bachelors’ educational degrees; experience in the areas of vocational rehabilitation, vocational rehabilitation counseling, teaching, social work, human resources, HR development of youth and adult services, geriatric services, certified brain injury specialist, certified ACRE specialist, business administration, staffing  recruitment, psychology, service  industry, and management. 
Population(s) Served: Individuals age 17 and older with disabilities and/or barriers to employment that are unemployed or underemployed seeking competitive employment.
Settings: Services delivered at WSC, Schools, MRS offices and employer sites.
Referral Process: Authorization for service form is completed by referring agent, individual or family member to the WSC Employment Services Manager.  Referrals can be made to (810)534-6109.
Who can make a referral: Self-referrals are accepted as well as referrals from family members, physicians or health and human service providers such as, service coordinators, therapists and/or hospital social workers, Michigan Rehabilitation Services, automotive and medical insurance carriers, and Community Mental Health.
How is a referral made: Individuals are referred for admission to services through Community Mental Health, Michigan Rehabilitation Services, Medical and Vocational Case Managers, self-referrals, families, by other service providers, such as service coordinators, therapists and/or hospital social worker. An authorization for service form is completed by referring agent, individual or family member to the WSC Employment Services Manager to start the intake process.  Referrals can be made to 810-534-6109 for Livingston County or Washtenaw County. 
What documents or information will the consumer need to have in order to enroll:  Depending on the service authorized a consumer may be required to provide a social security card, physician’s script, operator’s license, state ID card, or birth certificate.
Funding Source: We accept most insurance policies (e.g. medical, auto, worker comp, etc) Michigan Rehabilitation Services, Community Mental Health and private pay. We also receive funds through the Work Skills Corporation Foundation.
Cost to Consumer: Fees for service are based upon ability to pay or coverage such as private pay, insurance carriers, Community Mental Health or Department of Human Health Services.  Service rates vary on the service needed and can be obtained upon request.
WSC Shares information about the scope of our services with:
 • The persons served
 • Families/support systems, in accordance with the choices of the persons served
 • Private Referral and Other Sources
 • Payers and Funding Sources
 • Other Relevant Stakeholders
 • The General Public
 • Michigan Rehabilitation Services
 • Community Mental Health
 • WSC Staff, Management Team and Board
WSC also reviews the scope of its services annually and updates it as necessary.

Question 8

Job Preparedness Training/Soft Skills Training

Accepted Answer

Program Description: 
Job preparedness and soft skills training services are individualized services/supports that assist persons seeking employment to develop or reestablish skills, attitudes, personal characteristics, interpersonal skills, work behaviors, functional capacities, etc., to achieve positive employment outcomes.

Program Hours of Availability: Mon.–Fri. 8:00-4:30

The frequency of services is determined by the customer, their support team, and the referral source.  All services are provided directly by WSC staff in accordance with the service referral.

Program Location: Brighton & Ann Arbor, Michigan

Program Contact Name:  Todd Michael (Livingston County) or Marcia Ransom (Washtenaw County)
E-mail: toddm@wskills.com (https://www.wskills.com/corporation/scopeofservices/toddm@wskills.com)or marciar@wskills.com
(mailto:marciar@wskills.com)Phone: (810) 534-6148 Todd or (810) 534-6109 Marcia
Fax: (810) 227-1344

Summary of Service:

Job Preparedness Training/Soft Skills Training Our talented Employment Service department can assist individuals prepare, obtain and retain employment to live independently. Services/supports are time limited and can be provided at the job sites, within formal and organized training and educational settings, through counseling sessions, tutorial services, or within the WSC.
Training Services include: 
 • Identify employment objectives of each person 
 • Identify supports needed toward desired outcome 
 • Reflect on progress over time 
 • Grooming skills 
 • Job seeking skills (e.g. interviewing, completing applications, and job-finding) 
 • On-the-job performance skills related to quality and quantity of work 
 • Work-related community skills such as time management, mobility, and money management 
 • Functional literacy 
 • Knowledge of work practices (e.g. payroll, insurance, benefits, safety) 
 • Work-related interpersonal skills, including conflict resolution and anger management 
 • Work ethics 
 • Corporate culture, including chain of command, work relationships, and grievance procedures

With the right kind of preparation, training and workplace accommodations, everyone can have a rewarding career that fits their interests, skills, and abilities. Soft skills workshops typically run for two weeks plus the additional services are available depending upon the individual’s needs.

Staff Experience:
WSC staff backgrounds include master and bachelors’ educational degrees; experience in the areas of vocational rehabilitation, vocational rehabilitation counseling, teaching, social work, human resources, HR development of youth and adult services, geriatric services, certified brain injury specialist, business administration, staffing  recruitment, psychology, service  industry, and management.

Population(s) Served: Individuals age 16 and older with barriers to employment that are unemployed or underemployed.

Settings: Services delivered at WSC, Schools, MRS offices and employer sites.

Referral Process: Authorization for service form is completed by referring agent, individual or family member to the WSC Employment Services Manager.  Referrals can be made to (810) 534-6148 for Livingston County or (810) 534-6109 for Washtenaw County.

Who can make a referral: Self-referrals are accepted as well as referrals from family members, physicians or health and human service providers such as, service coordinators, therapists and/or hospital social workers, Michigan Works! Michigan Rehabilitation Services, automotive and medical insurance carriers, and Community Mental Health.

How is a referral made: Individuals are referred for admission to services through Community Mental Health, Michigan Rehabilitation Services, Medical and Vocational Case Managers, self-referrals, families, by other service providers, such as service coordinators, therapists and/or hospital social workers. An authorization for service form is completed by a referring agent, individual or family member to the WSC Employment Services Manager to start the intake process.  Referrals can be made to 810.534.6148 for Livingston County or 810.534.6109 for Washtenaw County.

What documents or information will the consumer need to have in order to enroll:  Depending on the service authorized, a consumer may be required to provide a social security card, physician’s script, operator’s license, state ID card, or birth certificate.

Funding Source: We accept most insurance policies (e.g. medical, auto, worker comp, etc) Michigan Rehabilitation Services, Community Mental Health, and private pay. We also receive funds through the Work Skills Corporation Foundation.

Cost to Consumer: Fees for service are based upon ability to pay or coverage such as private pay, insurance carriers, Community Mental Health, Michigan Rehabilitation Services or Department of Human Health Services.  Service rates vary on the service needed and can be obtained upon request.

WSC Shares information about the scope of our services with:
 • The persons served
 • Families/support systems, in accordance with the choices of the persons served
 • Private Referral and Other Sources
 • Payers and Funding Sources
 • Other Relevant Stakeholders
 • The General Public
 • Michigan Rehabilitation Services
 • WSC Staff, Management Team and Board

WSC also reviews the scope of its services annually and updates it as necessary.

Question 9

Job Skills/Transitional Employment/Custodial

Accepted Answer

Program Description: 
Services are designed to be time-limited, involving real work experience in a manufacturing environment and office type setting.  Case management services are available with the focus on helping participants develop independent, positive work habits and behaviors that will enhance their opportunity to be competitively employed in the community.  Participants can develop a current and consistent work reference, and earn money while competitive, longer-term employment options are explored and to obtain training on how to balance work obligations and life issues such as transportation, childcare, etc.  WSC will assist with the identifying transportation options to be accessed in the community.

Program Hours of Availability: Mon.–Fri. 8:00-4:30

The frequency of services is determined by the customer, their support team, and the referral source.  All services are provided directly by WSC staff.

Program Location: Brighton, Michigan

Program Contact Name: Howard Binstock (Livingston County) or Marcia Ransom (Washtenaw County)
E-mail: howardb@wskills.com (https://www.wskills.com/corporation/scopeofservices/howardb@wskills.com)or marciag@wskills.com
(mailto:marciag@wskills.com)Phmailto:deborahr@wskills.comone: (810) 534-6118 Howard or (810) 534-6109 Marcia
Fax: (810) 227-1344

Summary of Service:

Job Skills/Transitional Employment/Custodial Training:
Training services typically last one month or more depending on individual’s skill development and are offered year-round. More individualized daily support is available through this service than can be provided in either transitional employment or work adjustment training. Services are intended to be time-limited, comprised of real work in WSC’s manufacturing and/or custodial training environment. Job skills training services help participants develop independent, positive work habits and behaviors and prepare for the demands of a competitive work environment. Transitional employment is a time-limited, real work experience in a manufacturing environment. To qualify for transitional employment services, a person should be able to work independently without the need for intensive daily support.

Staff Experience:
WSC staff backgrounds include master and bachelors’ educational degrees; experience in the areas of vocational rehabilitation, vocational rehabilitation counseling, teaching, social work, human resources, HR development of youth and adult services, geriatric services, certified brain injury specialist, business administration, staffing recruitment, psychology, service  industry, and management. WSC staff is trained annually on medication and storage administration for participants working within our facility.   Distribution and storage of medication is only allowable following the written orders of a licensed physician for the purpose of maintaining health and treatment.

Population(s) Served: Individuals aged 16 and older with disabilities and/or with barriers to employment that are unemployed or underemployed.

Settings:  Services are delivered onsite at WSC as outlined in the program description.

Referral Process: Authorization for service form is completed by referring agent, individual or family member to the WSC Employment Services Manager.  Referrals can be made to (810)534-6118 for Livingston County or (810)534-6109 for Washtenaw County.

Who can make a referral: Self-referrals are accepted as well as referrals from family members, physicians or health and human service providers such as, service coordinators, therapists and/or hospital social workers, Michigan Rehabilitation Services, automotive and medical insurance carriers, and Community Mental Health.

How is a referral made: Individuals are referred for admission to services through Community Mental Health, Michigan Rehabilitation Services, Medical Case Managers, self-referrals, families, by other service providers, such as service coordinators, therapists and/or hospital social workers. An authorization for service form is completed by referring agent, individual or family member to the WSC Employment Services Manager to start the intake process.  Referrals can be made to (810)534-6118 for Livingston County or (810)534-6109 for Washtenaw County.

What documents or information will the consumer need to have in order to enroll:  Depending on the service authorized a consumer may be required to provide a social security card, physician’s script, operator’s license, state ID card, or birth certificate.

Funding Source: We accept most insurance policies (e.g., medical, auto, worker comp, etc.) Michigan Rehabilitation Services, Community Mental Health, and private pay. We also receive funds through the Work Skills Corporation Foundation.

Cost to Consumer: Fees for service are based upon ability to pay or coverage such as private pay, insurance carriers, Community Mental Health, Michigan Rehabilitation Services or Department of Human Health Services.  Service rates vary on the service needed and can be obtained upon request.

WSC Shares information about the scope of our services with:
 • The persons served
 • Families/support systems, in accordance with the choices of the persons served
 • Private Referral and Other Sources
 • Payers and Funding Sources
 • Other Relevant Stakeholders
 • The General Public
 • Michigan Rehabilitation Services
 • Community Mental Health
 • WSC Staff, Management Team and Board

WSC also reviews the scope of its services annually and updates it as necessary.

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