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Call Center Associate - Lake Trust

Brighton, MI, USA

Job Type

Hybrid

GENERAL DESCRIPTION:


Join us at our client's Brighton, MI Headquarters, where their call center buzzes with energy and opportunity. Their cutting-edge facility features expansive windows and an open floor plan, fostering collaboration and creativity. With a cafeteria serving fresh fare, a deluxe coffee station, and an onsite fitness center, your workday is infused with convenience and vigor. During breaks, unwind on a furnished outdoor patio, engage in friendly ping pong matches, or test your skills with indoor putt putt golf and puzzles alongside your colleagues. Renowned for their commitment to employee growth, our client offers clear pathways for advancement and a wealth of training opportunities to fuel your professional journey.


Employee Benefits & Perks:

After the conclusion of the temporary assignment period, employees become eligible for the following benefits:


·       Paid time off

·       Medical Insurance

·       Dental Insurance

·       Vision Insurance

·       Pet Insurance

·       401k with company match

·       Education and Student Loan Reimbursement

·       Fertility Health Benefits


Schedule:

·       A hybrid schedule (two days remote, three days in person) becomes available after 6 months. 

·       The typical schedule is from 10:00 am to 7:00 pm, with one Saturday per month from 9:00 am to 1:00 pm in a call center setting.


Essential Job Duties:

·       Greet members over the phone with a warm welcome and dive into their needs like a detective with a magnifying glass.

·       Field member phone calls and assist with essential financial transactions and account openings, including specialty and business accounts over the phone.

·       Educate members on loans and credit card products, facilitate loan processing, and identify cross-sale opportunities.


Qualifications:

·       High School Diploma/GED is required.

·       2-3 years of service industry experience, excelling in cross-selling products and building customer relationships

·       Passion for working with people.

·       Ability to think critically and creatively, offering customized solutions.

·       Ability to utilize and adapt quickly to existing and new technology tools and platforms.

·       Strong in customer service, conflict resolution, and problem-solving.

·       Proactive in identifying member needs and fostering a service-oriented culture.


Physical Requirements:

·       Effective verbal communication skills, comfortable initiating conversations with members.

·       Average hearing ability to understand conversations and receive information.

·       Finger dexterity for tasks like typing and handling small objects.

·       Regular repetitive motions involving wrists, hands, and fingers.

·       Average visual acuity for document preparation or machinery operation.

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