Scope of Services

Program Description

WSC Home Care, formerly Action Home Health Care (AHHC), specializes in personal care services to customers who are faced with illness, recovery or diminished ability to care for themselves.  All services are carried out directly by WSC Home Care staff using a person-centered approach to help ensure positive outcomes for patients and customers. Care is provided to individuals in their homes and community-based settings.  

Program Location
Genesee, Livingston, Oakland, Washtenaw & Wayne counties.
Program Hours of Availability
We offer 4 to 24 hour in-home customer care 365 days a year.
Program Contact Information
Amy Shiebar or Robert Harkins

E-mail: or

Amy: (810) 534-6163
Robert: (810) 534-6128

Fax: (810) 227-1344

Summary of Service
We offer services to take care of life’s daily needs and tasks as needed by the individual.  Our dedicated team of caregivers provide a wide range of personal care services as outlined below striving to ensure and / or promote independence. 

Services offered: 

  • Supervision 
  • Safety Monitoring 
  • ADL assistance 
  • Community Access and Integration 
  • Nutrition/Meal Preparation 
  • Personal Care 
  • Medication Management 
  • Home Keeping 
  • Transportation 
  • Team Meetings 

Additional services available by request. 

As a locally operated 501 C3 non-profit organization, we are committed to the individuals, families, and communities we serve. We work directly with you, your family and often a team of other health care professionals to make sure your needs are met.  Each client/participant has a personalized service plan developed with input from all stakeholders and implemented by our team of professionals. Stakeholders may include the individual, family member(s), guardians, referral facility discharge planners, treating medical team, case managers and adjusters. Progress is continually measured, and plans are often updated to ensure that our customers’ needs are met.  Hours of service are based on the person’s individual plan of service and are scheduled in a 4-hour block of time or more. 

Staff Experience
WSC staff backgrounds include master and bachelors’ educational degrees; experience in the areas of vocational rehabilitation, vocational rehabilitation counseling, teaching, social work, human resources, HR development of youth and adult services, geriatric services, certified brain injury specialist, business administration, staffing recruitment, psychology, service industry, and management. In addition, staff participates in annual job specific training in Recipient Rights, Blood Borne Pathogens, Person Centered Planning, Grievance & Appeals, Deficit Reduction, Limited English Proficiency, CPR/First Aid, and Medication Administration Review, which includes distribution and storage of medication only allowable following the written orders of a licensed physician for the purpose of maintaining health and treatment.  
Population(s) Served

WSC Home Care provides services for individuals requiring assistance related to home health needs and barriers to independence in the community. 

WSC offers home health care services in an individual’s current community based residence. The setting of the program depends on the identified needs and goals of the person served.
Service Delivery
Staff are available 24 hours a day, 7 days a week to provide support and supervision in all settings. The level of staff support and frequency of services is determined by the treatment needs of the consumer as outlined in the plan of care.
Referral Process

Authorization for service form is completed by referring agent, individual or family member to the WSC Employment & Training Manager.  Referrals can be made to (810) 534-6116 Rob or (810) 534-6163 Amy. 

Who can make a referral
Self-referrals are accepted as well as referrals from family members, physicians or health and human service providers such as therapists and/or hospital social workers, family members, guardians, case managers, discharge planners, funding sources, Michigan Rehabilitation Services, automotive and medical insurance carriers, and Community Mental Health.
How is a referral made

Individuals are referred for admission to services through Community Mental Health, Michigan Rehabilitation Services, Medical and Vocational Case Managers, self-referrals, families, by other service providers, such as service coordinators, therapists and/or hospital social workers. An authorization for service form is completed by referring agent, individual or family member to the WSC Employment & Training Manager to start the intake process.   Referrals can be made to (810) 534-6163 Amy or (810) 534-6128 Rob. 

Documents or information the consumer needs in order to enroll
Depending on the service authorized a participant may be required to provide a social security card, physician’s script, documentation of medical necessity, authorization for services, state ID card, or birth certificate.
Funding Source
We accept most insurance policies (e.g. medical, auto, worker’s comp, etc.) Michigan Rehabilitation Services, Community Mental Health, and private pay. A fee scale is available upon request to all referral and funding agencies. A detailed description of services to be provided and fees is sent to all funders in the form of a Billing and Verification Letter prior to the start of services. A copy of this letter is to be kept in the Client File for reference. 

Communication of a change in fee structure is communicated to all funding sources through a Rate Change Letter. A copy of this letter is kept in the Client File for reference. 

Cost to Consumer
Fees for service are covered by either worker’s compensation, private pay, insurance carriers, Community Mental Health, Michigan Rehabilitation Services or Department of Human Health Services.  Service rates vary on the service needed and can be obtained upon request. 
WSC shares information about the scope of our services with
  • The persons served
  • Families/support systems, in accordance with the choices of the persons served
  • Private Referral and other Resources
  • Payers and Funding Sources
  • Other Relevant Stakeholders
  • The General Public
  • Michigan Rehabilitation Services
  • WSC Staff, Management Team and Board

WSC also reviews the scope of its services annually and updates it as necessary.