Scope of Services

Program Description

Action Home Health Care (AHHC) specializes in personal care services to customers who are faced with illness, recovery or diminished ability to care for themselves.  All services are carried out directly by AHHC staff using a patient/customer approach to help ensure positive outcomes for patients and customers.

Program Location

Genesee, Livingston, Oakland, Washtenaw & Wayne counties.

Program Hours of Availability

We offer 1 to 24 hour in-home customer care 365 days a year.

Program Contact Information
Anita Gibson or Evan Yates

E-mail: anitag@wskills.com or evany@wskills.com

Phone:
Anita: (810) 534-6116
Evan: (810) 534-6128

Fax: (810) 227-1344

Summary of Service

Whether as part of a daily or weekly; or while recovering after a hospital stay or illness, we offer services to take care of life’s daily tasks.  Our dedicated team of caregivers provide a wide range of personal care services as outlined below striving to ensure and / or promote independence.

Services offered:

  • Supervision
  • Safety Monitoring
  • ADL assistance
  • Community Access and Integration
  • Nutrition/Meal Preparation
  • Personal Care
  • Medication Management
  • Home Keeping
  • Transportation
  • Team Meetings

Additional services available by request.

As a locally operated 501 C3 non-profit organization, we are committed to the individuals, families and communities we serve. We work directly with you, your family and often a team of other health care professionals to make sure your needs are met.  Each client/participant has a personalized service plan developed with input from all stakeholders and implemented by our team of professionals. Stakeholders may include the individual, family member(s), guardians, referral facility discharge planners, treating medical team, case managers and adjusters. Progress is continually measured and plans are often updated to ensure that our customers’ needs are met.  Our caring, trained, bonded and insured staff is dedicated in providing the highest quality of care to individuals on an hourly or visit basis. Hours of service are based on the person’s individual plan of service.

Staff Experience

WSC staff backgrounds include master and bachelors’ educational degrees; experience in the areas of vocational rehabilitation, teaching, medical assistants, social work, human resources, HR development of youth and adult services, geriatric services, certified brain injury specialist, CNA’s, business administration, staffing  recruitment, psychology, service  industry, and management. In addition, staff participates in annual job specific training in Recipient Rights, Blood Borne Pathogens, Person Centered Planning, Grievance & Appeals, Deficit Reduction, Limited English Proficiency, CPR/First Aid, and Medication Administration Review, which includes distribution and storage of medication only allowable following the written orders of a licensed physician for the purpose of maintaining health and treatment.

Population(s) Served

WSC Action Home Health Care provides services for individual’s requiring assistance related to home health needs in the community.

Setting

WSC offers home health care services in an individual’s current community based residence. The setting of the program depends on the identified needs and goals of the person served.

Service Delivery

Staff are available 24 hours a day, 7 days a week to provide support and supervision in all settings. The level of staff support and frequency of services is determined by the treatment needs of the consumer as outlined in the plan of care.

Referral Process

Authorization for service form is completed by referring agent, individual or family member to the WSC Employment Services Manager.  Referrals can be made to (810)534-6122 Deb or (810)534-6208 Ruth.

Who can make a referral

Self-referrals are accepted as well as referrals from family members, physicians or health and human service providers such as, service coordinators, therapists and/or hospital social workers, Michigan Rehabilitation Services, automotive and medical insurance carriers, funding sources and Community Mental Health.

How is a referral made

Individuals are referred for admission to services through Community Mental Health, Michigan Rehabilitation Services, Medical and Vocational Case Managers, self-referrals, discharge planners, families, by other service providers, such as service coordinators, therapists and/or hospital social workers. An authorization for service form is completed by referring agent, individual or family member to the WSC Employment Services Manager to start the intake process.  Referrals can be made to (810) 534-6116 Anita or (810) 534-6128 Evan.

Documents or information the consumer needs in order to enroll

Depending on the service authorized a participant may be required to provide a social security card, physician’s script, operator’s license, state ID card, or birth certificate.

Funding Source

We accept most insurance policies (e.g. medical, auto, worker’s comp, etc.) Michigan Rehabilitation Services, Community Mental Health and private pay. We also receive funds through the Work Skills Corporation Foundation.

Cost to Consumer

Fees for service are based upon ability to pay or coverage such as private pay, insurance carriers, Community Mental Health, Michigan Rehabilitation Services or Department of Human Health Services.  Service rates vary on the service needed and can be obtained upon request.

WSC shares information about the scope of our services with
  • The persons served
  • Families/support systems, in accordance with the choices of the persons served
  • Private Referral and other Resources
  • Payers and Funding Sources
  • Other Relevant Stakeholders
  • The General Public
  • Michigan Rehabilitation Services
  • Community Mental Health
  • WSC Staff, Management Team and Board